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Testimonials
What They’re Saying About nTelagent’s Retail Application for Healthcare
“Having spent years in the hospital business, I’ve seen firsthand the urgent need for a system to do what nTelagent’s does – to show providers exactly how to handle each patient account at the point of service.”
– Marty Rash, Founder, Chairman and CEO, RegionalCare Hospital Partners
“nTelagent’s Retail Application takes the guesswork out of handling the often complex tasks around patient financial responsibilities. The financial counselors enjoy the system because it does the hard work for them. nTelagent gives them the tools to check a patient’s demographics, so they know not to ask a low-income patient for a $500 deposit. The scripts tell them how to properly handle each account, depending on income level. They can also accurately determine and handle charity care processing. Even patients with insurance need to know what their financial responsibilities are these days, and most of them don’t. nTelagent’s system lets the financial counselor educate them about their benefits. Before, they didn't have this type of information.”
– Beverly Kicklighter, Business Office Manager, Effingham Hospital, Springfield, Ga.
“Of course, all hospitals would rather have an account be classified as charity care than bad debt. nTelagent helps us accurately categorize and report the charity care we provide, so both our facility and the patients we serve benefit.”
– John Williams, CFO, Upson Regional Medical Center, Thomaston, Ga.
“As far as our bottom-line results, if you would have told me before that we’d be collecting upfront payments at this level in this short amount of time, I would never have believed you. It’s a testament to nTelagent’s system that we’ve been able to increase collections at all in this economically depressed area, but the month-to-month increases have been nothing short of remarkable. With nTelagent, we are working toward ensuring that Dorminy can continue providing the highest-quality healthcare to the community.”
– Mavis Rowe, Patient Access Supervisor, Dorminy Medical Center, Fitzgerald, Ga.
“nTelagent has finally given me a tool for my Patient Access Specialists to receive instructions on how to handle the various situations that occur at point of registration in order to maximize cash collections. [nTelagent] has allowed us to show improvement in cash collections upfront based on each patient's true capacity to pay.”
– Diane Oglesbee, Director of PFS, Upson Regional Medical Center, Thomaston, Ga.
“As CEO of a rural hospital network, I see firsthand, day after day, how tough things are for both
hospitals and their patients. Some would say weʼve hit a perfect storm, with cash-strapped facilities,
budget shortfalls, uncertain health reform, potential cuts in reimbursement rates, rising numbers of
uninsured patients, and this list goes on. nTelagent has worked diligently to help our hospitals see
some bright spots in this difficult economy. By implementing nTelagentʼs Retail Application,
hospitals quickly can return improved balance sheets, while at the same time ensure all patient
accounts are treated consistently and appropriately.”
– Jimmy Lewis, CEO, HomeTown Health
“Like most healthcare providers, our small and rural [Georgia] hospitals are facing the challenges related to the increasing number of self-pay patient accounts. ... After looking at different systems, we decided that nTelagent has the most comprehensive solution to address payment collection on the front end. ... nTelagent’s system has been welcomed with open arms. Our member hospitals are signing up daily to get this solution implemented – to help them bring more self-pay dollars to their bottom line, and to help them manage these accounts in house, instead of outsourcing them. The system has also helped us to more efficiently and accurately document our charity care cases.”
– Kathy Whitmire, Managing Director, HomeTown Health
“Our members provide vital, high-quality healthcare to the communities and patients they serve. We’re pleased to help them continue doing so by giving them insight into top-tier resources such as nTelagent’s. nTelagent’s point-of-service solution empowers providers and their patients with much-needed tools to navigate healthcare’s complex payment structure, allowing for price transparency, discounts, payment plans, government assistance and charity screening, and more, all on the front end.”
– Craig W. Jones, President, Oklahoma Hospital Association
“NJHA’s promotion of nTelagent’s solution is about helping our hospitals find ways to minimize their bad debt by using the latest in upfront collections technology – while at the same time helping to improve patient relations by ensuring that financial expectations are clear from the very beginning of the patient encounter.”
– William Kennedy, Senior Vice President at NJHA Corporate Services, a subsidiary of the New Jersey Hospital Association
“As is happening all across the country, our hospitals here in Texas are facing the challenge of efficiently and consistently managing self-pay accounts, from collecting co-pays and co-insurance upfront to screening for charity care. It is truly one of the industry’s biggest problems. ... [nTelagent’s system] is a unique tool that will help both patients and providers in our communities, ensuring that all patient accounts, from the insured to the uninsured, are handled in an appropriate and consistent manner.”
– Jim Dixon, President and CEO, Texas Hospital Association’s marketing subsidiary HealthShare
“nTelagent’s system offers a unique approach to efficiently solve many of the challenges related to patient payment. The system can streamline registration, increase collections, ease patients’ financial concerns and meet the requirements of the Red Flag Rules. Georgia Hospital Health Services, a subsidiary of GHA, is pleased to partner with nTelagent to help Georgia hospitals meet the growing financial and regulatory requirements placed on hospitals.”
– Glenn E. Pearson, FACHE, Executive Vice President, Georgia Hospital Association
“[nTelagent’s system] is a one-of-a-kind tool that will help both patients and providers in our communities, as we work to ensure hospitals receive appropriate compensation for services so they can continue to provide exceptional community benefits.”
– Tommy Cockrell, COO, South Carolina Hospital Association
“The information nTelagent is able to obtain through its proven web-based technology is very helpful for us in making certain business decisions. nTelagent has helped our business resolve the challenge of ‘identifying where the money is’ – which in turn helps our many healthcare clients’ bottom lines. Because we were looking to implement rapid technological advances in data mining and scoring, nTelagent was the logical choice. Using available demographic information, nTelagent’s system identifies an individual’s capacity to pay, improving overall collection potential. nTelagent has helped our business in several important ways, including identifying collectible dollars and helping us solidify our client partnerships with the analytics of the data given.”
– Chad Williams, CEO, Affiliated Creditors Incorporated
