nTelagent, Inc. has developed the Retail Application for Healthcare, the only point-of-service collection solution for the healthcare industry that settles all accounts on the front end – regardless of whether the patient is insured, uninsured or charity. Healthcare service providers experience increased collections upfront and overall and increased cash on hand. In addition, providers see reduced non-emergent ER usage, resulting in further decreases in bad debt and A/R days.

Similar to applications used in the retail industry at the point of sale, the company’s proprietary, automated system provides healthcare registrars and financial counselors with real-time scripts, telling them exactly what to do and what to say to each patient at the point of service regarding financial responsibilities.

nTelagent’s system, which is built on a cloud computing platform, allows for price transparency, insurance verification, address/identity verification and payment processing, giving providers and patients the tools they need to adjust to healthcare’s new "retail-like" revenue cycle. Integrating non-credit score patient information with each provider’s own business policies and rules, the Retail Application automatically identifies discounting/payment plan options, social services eligibility and charity care, ensuring that patient financial accounting – for both insured and uninsured patients – is handled appropriately and consistently.

In addition, the Retail Application allows for and documents compliance with federal and state regulations, including the Red Flag Rules. Moving workflow to the front end of the revenue cycle, nTelagent helps providers ensure a better patient experience through clearer communication and better handling of patient accounts, while improving upfront and overall cash flow, receivables and profitability by reducing bad debt.

Our results speak for themselves: Hospital clients using nTelagent's Retail Application has increased their upfront collections an average of $110.00 per registration.